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What's behind a Service Desk request? - Visual Translations
Working with BG Group, we developed this ITIL view of how requests are handled. The three types of inquiries include information requests, service requests, and incidents. All require different steps though ultimately contribute to a knowledge base that helps the IT group more efficiently assess and solve needs in the future.
An infographic depicting ITIL service desk trends around the world. Understand how enterprises across the globe are using service desk across the globe. Also get to know how service desks are being implemented in Non-IT business functions.
Exin ITIL Foundation Service Desk - ASM , Rockville , Maryland
The Service Desk provides a single point of contact between users and the IT organization. The Service Desk processes inbound incidents, service requests, change requests, etc. It usually (but not always) owns and executes the Incident Management process. The Service Desk also acts as a hub for all communications internal to the IT Service Provider.... Read more »