GOING THE EXTRA MILE: How you treat your clientele is directly related to your success. Yes having knowledge and being excellent at what you do is critical. But it is not the only factor. Your patients must know that they are valued by you and that you care about them and their needs. When they feel like old friends or part of the family they are more likely to be lifelong advocates for you and your practice. They will sing you praises and everyone wins.
Customer Satisfaction is NOT What Matters Most: If you are unhappy, stressed out or just looking for change you might want to give a lot of thought to what I am about to share with you before you do anything else. If you are in business or looking to start your own business you need to understand that customer satisfaction is not the most important thing to your success.