By having clear, correct, and second to second visibility of exactly what is happening on your floor, ClearView gives agents and management the ability to manage stress more effectively, allowing everyone on the floor to have enough faith in each other to work as a team instead of trying to hold up the glass of water alone, and unaided.
ClearView is a revolutionary work force optimization solution engineered by call centers for call centers. ClearView drives successful execution, by aggregating performance data from disparate systems, and acting on the data with proven business improvement processes. By delivering real-time performance dashboards from the executive level down to the agent level, ClearView increases accountability and creates a culture of continuous development essential to reaching business objectives.
The memorabilia that one can see as they walk into the Focus Services headquarters not only speaks to the wide ranging cultural footprint we have left, but to the individual agent who has contributed to efforts which allow them to reach outside themselves and serve other communities giving each employee a sense of a companywide culture which places great emphasis on the value of service.