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Do your customers get what they pay for? Buying is only a part of the purchase, expectations comes next after. They expect to be satisfied. Businesses trying to build their brands and reputations would want to make sure that their customers will not lose anything, whether it be money, time, or even their reputation. Understand both your customers' needs and expectations. #customerexperience #customersupport #CX #outsourcing #BPO #offshore #business

Do your customers get what they pay for? Buying is only a part of the purchase, expectations comes next after. They expect to be satisfied. Businesses trying to build their brands and reputations would want to make sure that their customers will not lose anything, whether it be money, time, or even their reputation. Understand both your customers' needs and expectations. #customerexperience #customersupport #CX #outsourcing #BPO #offshore #business

TeleworkPH

People nowadays expect things to be instant. They want everything to be fast. And it is no different with your customers. Customers want better responsiveness. They expect it! And they just hate the wait. Do you have a team that can meet the expectations of your customers? #customerexperience #customersupport #outsource #offshore #BPO

People nowadays expect things to be instant. They want everything to be fast. And it is no different with your customers. Customers want better responsiveness. They expect it! And they just hate the wait. Do you have a team that can meet the expectations of your customers? #customerexperience #customersupport #outsource #offshore #BPO

TeleworkPH

Don't wait 'til you’re broken before considering to rest. Take a step back to keep yourself “well maintained.” It’s really ok to take care of yourself! You deserve it! #productivity #health #mentalhealth #takeabreak

Don't wait 'til you’re broken before considering to rest. Take a step back to keep yourself “well maintained.” It’s really ok to take care of yourself! You deserve it! #productivity #health #mentalhealth #takeabreak

TeleworkPH

Deliver with excellent customer support. Surprise your customers with instant resolutions. Go beyond your customers' expectations with Telework PH. #customerexperience #customersupport #outsource #offshore #BPO

Deliver with excellent customer support. Surprise your customers with instant resolutions. Go beyond your customers' expectations with Telework PH. #customerexperience #customersupport #outsource #offshore #BPO

TeleworkPH

The only way to understand your customers is to join them in their journey. It gives you a view of what your customers expect from you. It allows you to design your services to your customer's needs and expectations. Positive experiences with your brand = customer retention + customer acquisition You see, join your customers in their journey, and you'll get more in return. #customerexperience #customersupport #outsource #offshore #BPO

TeleworkPH

Understanding is a key to customer satisfaction. Make your customers feel valued. Their one satisfying experience of being addressed can go a long way for your brand. Your happy customers will spread the word! #customerexperience #customersupport #outsource #offshore #BPO

TeleworkPH

The heart and soul of your business are your customers. Yes, customers are the life of a business. Delivering a great customer experience is like feeding yourself healthy food. Doing it regularly is a lifestyle that promotes longevity. Is your top business strategy all about excellent customer experience at all times? #customerexperience #customersupport #CX #outsourcing #BPO #offshore #business

The heart and soul of your business are your customers. Yes, customers are the life of a business. Delivering a great customer experience is like feeding yourself healthy food. Doing it regularly is a lifestyle that promotes longevity. Is your top business strategy all about excellent customer experience at all times? #customerexperience #customersupport #CX #outsourcing #BPO #offshore #business

TeleworkPH

We don't want customers to wait! And they don't want to as well. What if it's the only option? Some issues take time to get resolved. Can you make their waiting more acceptable? Yes! If you set the right expectation with your customers. How can you do it without ruining the relationship between the brand and the customer? #customerexperience #customersupport #CX #outsourcing #BPO #offshore #business

TeleworkPH

Expectations of your customers now can change anytime. Can you adapt? Of course! But will you be on time? The moment you've adapted, the expectations might have changed again. Why go through the trouble when there are experts out there you can outsource. Worried about costs? You don't have to be. #customerexperience #customersupport #virtualassistant #CX #outsource #BPO #offshore

Expectations of your customers now can change anytime. Can you adapt? Of course! But will you be on time? The moment you've adapted, the expectations might have changed again. Why go through the trouble when there are experts out there you can outsource. Worried about costs? You don't have to be. #customerexperience #customersupport #virtualassistant #CX #outsource #BPO #offshore

TeleworkPH

The impressions your customer service leave to your customers define your brand's name. This is why you need a solid customer support system. Build a reliable one. Telework PH has them ready for you! #customerservice #customerexperience #outsource #offshore #BPO

TeleworkPH

Two minutes can feel forever for customers. Of 1,500 US consumers, nearly two-thirds selected that they are willing to wait for only 2 min or less, and over 13% selected "no hold time is acceptable." - Arise Google Consumer Survey, 2017 Yes, the perceived time of waiting felt longer than the actual waiting time. The result: you lose your customers. What can you do to keep your customers from going elsewhere? #customerservice #customerexperience #outsource #offshore #BPO

Two minutes can feel forever for customers. Of 1,500 US consumers, nearly two-thirds selected that they are willing to wait for only 2 min or less, and over 13% selected "no hold time is acceptable." - Arise Google Consumer Survey, 2017 Yes, the perceived time of waiting felt longer than the actual waiting time. The result: you lose your customers. What can you do to keep your customers from going elsewhere? #customerservice #customerexperience #outsource #offshore #BPO

TeleworkPH

Good or GREAT? Which adjective do you want to be attached to your customer support? Keeping the customer satisfied is good. Going above and beyond expectations is GREAT customer support. Don't settle for good. With Telework PH, build a GREAT support team for your brand. #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

One mistake can happen, and it can be the end for you and your customer. There's hardly a second chance! Your customer leaves with that one bad experience and may announce it to the world. What does it mean for your brand? #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

How can you earn from customer experience? Forbes (2019) reported that customers tell an average of nine people about a positive experience with a brand, but they tell 16 people about a negative experience. This means word-of-mouth is as effective, if not more than marketing. And it is FREE. Do you give your customers an excellent experience on their entire journey with your brand? #customersupport #customerexperience #CX #virtualassistant #outsource #offshore #BPO

TeleworkPH

Business Illustration

The harsh reality: One mistake can mean the end between a customer and a brand. Zendesk's study shows that 80% of customers said they were willing to investigate and even do business with the competitor after just one bad experience. And 50% said they would definitely do business with the competitor after just one bad experience. Of course, you can always move on, improve from mistakes, but a loss is a loss. #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

Customer Support

Customer Service

It takes effort to build any relationship. It takes CONSISTENT effort to strengthen a relationship. Your brand's relationship with your customers is no different. Deliver excellent customer support! Not just once but in a consistent manner. #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

Gaining a customer through witty marketing is easy. Retaining a customer with an excellent support team needs consistency. With multiple concerns popping out, a brand has every opportunity to provide the best customer experience. Is your support team able to connect with your customers on an emotional level? It's time to consider building a solid customer support team that will deliver the best experience for your customers. #customerexperience #customersupport #CX #outsource #offshore

TeleworkPH

What makes a business thrive? Customers. A dream any business strives to turn into reality. What makes a business flunk? Customers. A nightmare no business wants. An excellent customer experience keeps customers. A poor experience moves customers to do the switch. Customers want to feel valued, and they will switch to other brands if they can't feel them from yours. #customerexperience #customersupport #CX #outsource #offshore #BPO Poor Customer Service

Poor Customer Service

What makes a business thrive? Customers. A dream any business strives to turn into reality. What makes a business flunk? Customers. A nightmare no business wants. An excellent customer experience keeps customers. A poor experience moves customers to do the switch. Customers want to feel valued, and they will switch to other brands if they can't feel them from yours. #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

Never settle for good when Telework PH can bring your customer support to the next level. Have the certainty of getting high-quality agents who are passionate about what they do. Agents who can quickly adapt and work alongside your in-house team without issues. Back office operations, customer support system, you name it. . . The positive impact on your brand and customers will be undeniable. #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

We've heard it many times, and it's always proven true, in some sense. Your customers' words have the power to make or break your business. How? A customer has one bad experience, and it is goodbye without notice. Oh! They might give you notice in the next few hours. Wait for the tag on your social media platforms. Expect your reputation tarnished and your revenue line to be directly affected. #customerexperience #customersupport #CX #outsource #offshore #BPO Platforms, Social Media, Times

We've heard it many times, and it's always proven true, in some sense. Your customers' words have the power to make or break your business. How? A customer has one bad experience, and it is goodbye without notice. Oh! They might give you notice in the next few hours. Wait for the tag on your social media platforms. Expect your reputation tarnished and your revenue line to be directly affected. #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

Customer Insight

Customers make decisions based on emotions. In a survey of Focus Vision (April 2019), 93% of companies (based on 228 marketing and customer insights decision-makers) agree that customers consider the brand that they connect with the most. Do your agents make your current and potential clients feel connected with your brand? Telework PH has trained its agents to always radiate vibes to make new and regular clients satisfied. #customerexperience #customersupport #CX #outsource #offshore

TeleworkPH

You felt you are customer-centric. Your customers felt otherwise. A misunderstanding? This is called the Empathy Gap. Customer loyalty and retention may depend on how a brand intends to close this gap. #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH

Business Studies

Virtual Assistant

Business studies suggested that customers' decisions to choose a brand and stay loyal to it are influenced not only by the price and quality of a product/service but also by their experience with the brand's customer support and services. Do you invest in customer experience initiatives? #customerexperience #customersupport #virtualassistant #CX #outsourcing #BPO #offshore #business

TeleworkPH

You say your brand is the best, 5-star rating on customer service. Your customers say otherwise. Who would your audience (potential customers) believe? Can you afford to lose your present and future customers because of poor customer support? #customerexperience #customersupport #CX #outsource #offshore #BPO

TeleworkPH